Customer Returns

We are happy to accept customer returns, for change of mind orders placed within the previous 30 days. The goods must be in the same condition the goods were shipped in and complete with all accessories and box, (As applicable).

We ask that goods be packaged in a suitable way to avoid any damage in transit, and without damaging the packaging of any box, (For example, please don't wrap sellotape around the box of a product, the products will be resold and this becomes difficult if the products box has been damaged/soiled by tape etc). 

Please ensure fragile items are well packaged, especially glass or china items. Please note that if a product is damaged in transit to us, or lost in transit, the sender is responsible for this, and we will not offer a refund for your return, you would need to make a claim with the courtier for the damage or loss. For this reason we suggest adding insurance to any high value items being returned.

We cannot accept returns for item that have been installed or modified in any way. Once an item has been installed or modified, the buyer is deemed to have accepted the goods and the right of return is wavered. Although we do appreciate that sometimes customers change their mind regarding a product, once installed, we are not able to accept a return as we are no longer able to sell as a new product, no matter how pristine the goods may still look, or how complete the item may be.

Goods can be returned to 

Premier Contract Supplies Returns

​​​​​​​3 - 7  Wyndham Street

Aldershot

​​​​​​​Hampshire

GU12 4NY

Unless agreed otherwise, returns are at the customers cost.

We recommend using a service that offers a signed for option. Parcel2Go offer cheaper courier services than you will find at the Post office for heavier items (over 2kg), and if you use this link, you will save an additional 20% off the cost, (assuming you are a new Parcel2Go user). 

Please ensure you include your order number within the return, to make it faster to identify your return and refund your payment method.

Refunds will be made back to your account within 7 days of the goods being received, once the goods have been checked.

If you have any questions, please feel free to get in touch.